EasyPromo Shipping Policy
At EasyPromo, we’re committed to delivering your promotional products promptly and safely. Here’s what you need to know about our shipping process:
Delivery Times
Delivery times depend on your location and the shipping method selected. Generally, orders are delivered within 5-10 business days after dispatch for metropolitan areas. Regional and remote areas may take longer.
Shipping Costs
Shipping costs are included in the product pricing, so there are no additional fees at checkout.
Courier and Delivery
As we use third-party courier companies, EasyPromo cannot take responsibility for meeting delivery deadlines and is at the mercy of the couriers used by our supply chain.
To provide free shipping as shown online, you accept that the lowest-cost express freight option may be chosen and that you do not get to select the courier company.
While we can guarantee production timeframes if requested, we cannot guarantee specific delivery dates due to courier factors beyond our control.
Tracking Your Order
Once your order has been dispatched, we will provide tracking details so you can monitor your shipment’s progress. Please note: If you are ordering multiple products, these may be shipped separately unless you request otherwise. Combined shipments will incur further shipping costs.
Delivery Issues
If your order arrives damaged, please contact EasyPromo immediately with clear photos of the damage. In order to action this with our supply chain and their shipping accounts, time is of the essence. As per our full terms & conditions, any goods received will be deemed in working order and satisfactory if we have not heard from you within 7 days after delivery of each item.
For queries related to delivery date, changing to depot collection or similar matters, please contact the courier directly using the tracking information you received when items were shipped.
Address Accuracy
Please ensure your shipping address is accurate and complete. EasyPromo is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided at the time of ordering.